Effective Date: 13/12/2025
Overview
At AMCRAFTS.IN, we take pride in the quality of our handcrafted products. Your satisfaction is our priority. If you’re not completely satisfied with your purchase, we’re here to help.
Return Eligibility
You may request a return within 2 days of delivery if:
- The product is damaged, defective, or broken during transit
- You received the wrong item or an incomplete order
- The product significantly differs from the description or images on our website
Non-Returnable Items
The following items cannot be returned:
- Products that have been used, worn, or altered
- Items without original tags, packaging, or in non-resalable condition
- Personalized or custom-made products
- Products marked as “non-returnable” at the time of purchase
- Items damaged due to misuse or negligence by the customer
Return Process
To initiate a return, please follow these steps:
- Contact Us: Email us at [Your Email] or call [Your Phone Number] within 2 days of delivery
- Provide Details: Include your order number, photographs of the product (if damaged/defective), and reason for return
- Approval: Our team will review your request and respond within 24-48 hours
- Return Shipping: Once approved, we will provide return instructions
- For damaged/defective products: We will arrange pickup at no cost to you
- For other returns: Return shipping costs may be borne by the customer
- Inspection: Returned items will be inspected upon receipt
Refund Policy
Refund Processing
- Refunds will be processed within 7-10 business days after we receive and inspect the returned product
- The refund will be credited to your original payment method
- Bank processing times may vary (typically 5-7 business days)
Refund Amount
- Damaged/Defective Products: Full refund including shipping charges
- Other Approved Returns: Refund of product cost (shipping charges non-refundable)
- If the product is found to be not in returnable condition, it may be sent back to you
Exchange Policy
We currently do not offer direct exchanges. If you wish to exchange a product:
- Return the original product following our return process
- Place a new order for the desired item
- Once the return is approved, you’ll receive a refund for the original purchase
Damaged or Defective Products
If you receive a damaged or defective product:
- Contact us immediately with clear photographs showing the damage
- We will arrange for a replacement or full refund at no additional cost
- Pickup will be arranged by us for such cases
Cancellation Policy
Before Dispatch
- Orders can be cancelled free of charge before they are dispatched
- Contact us immediately at contact@amcrafts.in
- Full refund will be processed within 7-10 business days
After Dispatch
- Once an order is dispatched, it cannot be cancelled
- You may refuse delivery and follow the return process once the product is returned to us
Contact Us
For any return or refund queries, please reach out to us:
- Email: contact@amcrafts.in
- Phone: +91 8655198319
- Business Hours: 9AM-6PM
Important Notes
- Return requests made after 2 days of delivery will not be accepted
- Products must be returned in original condition with all tags and packaging intact
- Please ensure items are securely packed when returning to prevent damage during transit
- We reserve the right to refuse returns that do not meet our policy criteria
This policy is subject to change without prior notice. Please check this page regularly for updates.
