Effective Date: 13/12/2025
Last Updated: 13/12/2025
Introduction
Welcome to AMCRAFTS.IN (“we,” “us,” or “our”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from us.
Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site.
Information We Collect
Personal Information
We collect personal information that you voluntarily provide to us when you:
- Register on the website
- Place an order
- Subscribe to our newsletter
- Contact us for support
- Participate in surveys or promotions
This information may include:
- Contact Information: Name, email address, phone number, shipping address, billing address
- Payment Information: Credit/debit card details, UPI ID, or other payment method information (processed securely through payment gateways)
- Account Information: Username, password, purchase history
- Communication Data: Feedback, reviews, survey responses, customer support inquiries
Automatically Collected Information
When you visit our website, we automatically collect certain information about your device and browsing activity:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, time spent on pages, links clicked, referring website
- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience
How We Use Your Information
We use the information we collect for the following purposes:
- Order Processing: To process and fulfill your orders, arrange shipping, and send order confirmations
- Customer Service: To respond to your inquiries, provide support, and resolve issues
- Account Management: To create and manage your account, including order history
- Communication: To send you updates about your orders, promotional offers, newsletters (with your consent)
- Payment Processing: To process payments securely through authorized payment gateways
- Website Improvement: To analyze usage patterns and improve our website functionality and user experience
- Legal Compliance: To comply with applicable laws, regulations, and legal processes
- Fraud Prevention: To detect, prevent, and address fraudulent activities or security issues
How We Share Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
Service Providers
We share information with trusted third-party service providers who assist us in:
- Payment processing (payment gateways)
- Shipping and delivery (courier partners)
- Email marketing (if applicable)
- Website hosting and maintenance
- Analytics and data analysis
These service providers have access to your information only to perform specific tasks on our behalf and are obligated to protect your information.
Legal Requirements
We may disclose your information if required to do so by law or in response to:
- Valid legal requests from government authorities
- Court orders or legal processes
- Protection of our rights, property, or safety
- Investigation of fraud or security issues
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
Data Security
We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:
- Secure Socket Layer (SSL) encryption for data transmission
- Secure payment gateways for processing transactions
- Restricted access to personal information
- Regular security assessments
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Remember your preferences and settings
- Analyze website traffic and user behavior
- Personalize content and advertisements
- Improve website functionality
You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.
Your Privacy Rights
You have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal obligations)
- Objection: Object to processing of your information for certain purposes
- Withdrawal of Consent: Withdraw consent for marketing communications at any time
- Data Portability: Request transfer of your data to another service
To exercise these rights, please contact us at contact@amcrafts.in.
Marketing Communications
With your consent, we may send you promotional emails about new products, special offers, and other information we think you may find interesting.
You can opt out of marketing communications at any time by:
- Clicking the “unsubscribe” link in our emails
- Contacting us at contact@amcrafts.in
- Updating your account preferences
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
Children’s Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes outlined in this privacy policy
- Comply with legal obligations
- Resolve disputes and enforce our agreements
Once your information is no longer needed, we will securely delete or anonymize it.
Changes to This Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by:
- Posting the updated policy on our website
- Updating the “Last Updated” date
- Sending an email notification (for material changes)
We encourage you to review this policy periodically.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy or our privacy practices, please contact us:
- Email: contact@amcrafts.in
- Business Hours: 9AM-6PM
Governing Law
This privacy policy is governed by the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Uttar Pradesh.
By using AMCRAFTS.IN, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
